As the Harry Potter magic just turned 20 this week, it’s a curious coincidence that our Top Customer Care Rep in June is among its most passionate fans. Toni Madjarova loves to immerse herself in the magical books, preferably while vacationing in a sunny destination. A secret hope she still keeps is to receive her acceptance letter from Hogwarts. We are pretty sure too she can’t be a muggle as she knows how to summon all her willpower and skills to overcome challenge after challenge.